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Going live starting and running a virtual reference service /

Coffman, Steve

Going live starting and running a virtual reference service / by Steve Coffman - New Delhi: Ess Ess Publications, 2009. - 182p.; 23cm.

Chapter 1. References: The first one hundred years
Chapter 2. Getting Started: Designing Virtual Reference Systems
Chapter 3. Managing Virtual References Services
Chapter 4. Marketing Virtual References Services
Chapter 5. Where Do We Go from Here?
Appendixes
Index

ISBN: 9788170005780

Dewey Class. No.: 025.524 / COF

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Going live starting and running a virtual reference service /

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