Chapter I: Unlearning what you know about Disputes.
Disputes
Parties
Perception.
Facts - The Reality
Perception v. Reality Dilemma
Change
Process
Principles
Practicalities
Chapter II: Re-learning to Communicate.
Effective Communication
The Communication Navratnas
Smoothening the Roadblocks
Culture and Communication.
Chapter III: Negotiation—A Double Edged Sword.
Negotiation Dynamics
Types of Negotiation
The Neuroscience behind Negotiation.
Multiple Phases and Multiple Parties
BATNA
Negotiation 'Jujitsu’
How to Prepare for a Negotiation
Stages
Barriers to Negotiation
Role of Lawyers in Negotiation
Chapter IV : Mediation—The Magic
History of Mediation
Characteristics of Mediation
Difference between Mediation and Conciliation
Assessment of Suitability of a Conflict for Mediation
Role of a Mediator
Qualities of an Effective Mediator
Stages of Mediation
Mediation Techniques
Inside the Mediation Process
Role of Lawyers in Mediation
Psychology of Mediation
Mediation Clauses in Commercial Agreements
Practical Challenges
Chapter V : Law Governing Mediation in India
Industrial Disputes Act, 1947
Code of Civil Procedure, 1908
Arbitration and Conciliation Act, 1996
Companies Act, 2013
Mediation in Family Disputes
Important Judgments on Mediation in India
Chapter VI: Status of Mediation across the Globe
Singapore
Japan
United States of America (USA)
European Union (EU)
International Organizations
References