1. Why is Communication important?
2. Communication starts with you
3. Listening
4. Speaking - the massage itself
5. Speaking - its not just what you say, its also how you say it!
6. Assertiveness and you
7. Telephone skills
8. Communicating in teams
9. Communicating across cultures
10. Dealing with conflict
Index
About the authors

Advancement in telecommunications has drastically changed the way that people communicate, particularly in a professional capacity. The onslaught of e-mail, text and even instant messaging has given people other means with which to communicate with one another, but in doing, the art of personal, verbal and face-to-face communication is being lost, resulting in miscommunication and broken personal and professional relationships. ---provided by publisher