Coffman, Steve <br/><br/>
Going live starting and running a virtual reference service /  
by Steve Coffman 
 - New Delhi:   Ess Ess Publications,   2009. 
 - 182p.;  23cm. 
<br/><br/>Chapter 1. References: The first one hundred years<br/>Chapter 2. Getting Started: Designing Virtual Reference Systems<br/>Chapter 3. Managing Virtual References Services<br/>Chapter 4. Marketing Virtual References Services<br/>Chapter 5. Where Do We Go from Here?<br/>Appendixes<br/>Index 
<br/><br/><label>ISBN: </label>9788170005780 
<br/><br/><label>Dewey Class. No.: </label>025.524  / COF