TY  - BOOK
AU  - Coffman, Steve
TI  - Going live starting and running a virtual reference service / 
SN  - 9788170005780
U1  - 025.524 
PY  - 2009///
CY  - New Delhi: 
PB  - Ess Ess Publications, 
N1  - Chapter 1. References: The first one hundred years
Chapter 2. Getting Started: Designing Virtual Reference Systems
Chapter 3. Managing Virtual References Services
Chapter 4. Marketing Virtual References Services
Chapter 5. Where Do We Go from Here?
Appendixes
Index
ER  -