Art of Negotiation and Mediation : Wishbone, Funnybone and Backbone /
by Anuroop Omkar and Kritika Krishnamurthy
- Gurgaon: LexisNexis Publications, 2021.
- xx, 452p.; 21cm.
Chapter I: Unlearning what you know about Disputes. Disputes Parties Perception. Facts - The Reality Perception v. Reality Dilemma Change Process Principles Practicalities Chapter II: Re-learning to Communicate. Effective Communication The Communication Navratnas Smoothening the Roadblocks Culture and Communication. Chapter III: Negotiation—A Double Edged Sword. Negotiation Dynamics Types of Negotiation The Neuroscience behind Negotiation. Multiple Phases and Multiple Parties BATNA Negotiation 'Jujitsu’ How to Prepare for a Negotiation Stages Barriers to Negotiation Role of Lawyers in Negotiation Chapter IV : Mediation—The Magic History of Mediation Characteristics of Mediation Difference between Mediation and Conciliation Assessment of Suitability of a Conflict for Mediation Role of a Mediator Qualities of an Effective Mediator Stages of Mediation Mediation Techniques Inside the Mediation Process Role of Lawyers in Mediation Psychology of Mediation Mediation Clauses in Commercial Agreements Practical Challenges Chapter V : Law Governing Mediation in India Industrial Disputes Act, 1947 Code of Civil Procedure, 1908 Arbitration and Conciliation Act, 1996 Companies Act, 2013 Mediation in Family Disputes Important Judgments on Mediation in India Chapter VI: Status of Mediation across the Globe Singapore Japan United States of America (USA) European Union (EU) International Organizations References