Chapter 1: Nature of Communication
Chapter 2: Non-Verbal Communication
Chapter 3: Barriers to Communication
Chapter 4: Oral Presentation
Chapter 5: Seminar and Meetings
Chapter 6: Principles of Letter Writing
Chapter 7: Structure and Planning of Letters
Chapter 8: Quotations, Orders and Tenders
Chapter 9: Sales and Circular Letters
Chapter 10: Claim and Adjustment Letters
Chapter 11: Credit and Collection Letters
Chapter 12: Banking and Insurance Correspondence
Chapter 13: Advertising Communication
Chapter 14: Social Correspondence
Chapter 15: Email Correspondence
Chapter 16: Business and Technical Reports
Chapter 17: Structure and Layout of Reports
Chapter 18: Planning and Preparation
Chapter 19: Elements of Style
Chapter 20: Use of Illustrations
Chapter 21: Technical Description
Chapter 22: Writing the Report
Chapter 23: Specimen Reports
Chapter 24: Technical Proposal
Chapter 25: Memorandum
Chapter 26: Notices, Agenda and Minutes
Chapter 27: Communication Technology
Chapter 28: Computer-Mediated Communication
Chapter 29: Application for Jobs
Chapter 30: Employment Interview
Chapter 31: Group Discussion
Chapter 32: Reading Comprehension
Chapter 33: Precis Writing
Chapter 34: Effective Listening
Chapter 35: Grammar and Usage
Chapter 36: Words Often Confused
Chapter 37: Punctuation and Capitalization
Chapter 38: Abbreviations and Numerals
Chapter 39: Using Library Resources
Chapter 40: Writing Thesis and Dissertation
Chapter 41: Proofreading
Appendix A: List of Business Terms
Appendix B: Self-Assessment Quiz
Appendix C: Sounds of English
Appendix D: A Note on Soft Skills