000 00757nam a22001817a 4500
003 OSt
005 20250207141000.0
008 240808b |||||||| |||| 00| 0 eng d
020 _a9788170005780
040 _c.
082 _a025.524
_bCOF
100 _aCoffman, Steve
245 _aGoing live starting and running a virtual reference service /
_cby Steve Coffman
260 _aNew Delhi:
_bEss Ess Publications,
_c2009.
300 _a182p.;
_c23cm.
505 _aChapter 1. References: The first one hundred years Chapter 2. Getting Started: Designing Virtual Reference Systems Chapter 3. Managing Virtual References Services Chapter 4. Marketing Virtual References Services Chapter 5. Where Do We Go from Here? Appendixes Index
942 _2ddc
_cBK
999 _c1147
_d1147